Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you clean or care for the jewelry that is sold on PusatPerhiasan.com?

All jewelry purchased from PusatPerhiasan.com is entitled to be cleaned for free once every six months. You can send your jewelry to our office for free prong tightening, re-polishing, gold re-plating and cleaning services. Contact Our Customer Service Person at (021) 391 3388 for more information.

Are you providing insurance coverage during delivery?

Yes, PusatPerhiasan.com to provides insurance covering the full value of the jewelry at the time of delivery.

To where do you deliver your goods to?

PusatPerhiasan.com only deliver goods to the whole of Indonesia, using reputable courier such as Pos Indonesia, JNE, TIKI, FedEx, RPX and PusatPerhiasan.com’s in house courier. International shipments will be conducted soon.

How much does delivery cost?

PusatPerhiasan.com provides free and fast delivery to all destination orders, regardless of order quantity.

What if my jewelry disappears when shipping?

All purchases are fully covered by insurance, should a delivery gone missing, your selected courier will be responsible to cover the loss.

What is covered by your lifetime warranty?

All our jewelry is manufactured with highest quality materials, upholding full product integrity and checked before delivery. We stand behind everything we sell and guarantee that all goods will be free from defective of any sort at the time of delivery. Our lifetime guarantee offers free prong tightening, re-polishing, gold re-plating and cleaning services

If there is a problem with your jewelry or you need another service that is not covered under a lifetime warranty, you can send your jewelry to our office for evaluation. Once checked, should it cost you, you will be notified before doing any work is done to your jewelry.

Please Contact Us if you have any questions or would like to return your items to take advantage of a lifetime warranty or request any additional repair work required to service your PusatPerhiasan.com jewelry.

Send us an email

Contact Us

Graha Texascom, Jalan Proklamasi No 77 Menteng. Jakarta 10320 Indonesia