Warranty and Guarantee

Price Match Guarantee
  • PusatPerhiasan.com’s Price Guarantee only applies to jewelry products that have:
    • All related jewelry which has diamonds: Individual diamond weight of < 0.3 Carat
    • All jewelry made out Gold purity of 18K, 20K & 22K
  • The Price Match Guarantee: only applies before you purchase a jewelry product at PusatPerhiasan.com.
  • The competing price must be made available to any member of the public and cannot be a person-specific discount.
  • The lower price must remain effect at the time of your request is verified by PusatPerhiasan.com
  • Expired offers are not eligible.
  • Competing prices must be in the same currency; Indonesian Rupiah (Rp).
  • The competitor’s jewelry product must have the same characteristics, including but not limited to, gold weight, <0.3 carat diamond specifications (4C’s), same design and PusatPerhiasan.com reserve the right to review your request and decide, in our sole discretion, whether the competitor’s diamond is comparable.
  • Price Match Guarantee only valid for jewelry that do not have gemstones, pearls or any other non-diamond related goods.
  • Diamonds that are enhanced, stimulated, artificial, synthetic or treated in anyway are not eligible for PusatPerhiasan.com’s price match guarantee
  • Jewelry report & Diamond certification must be within the last two (2) years.
  • The competitor’s jewelry product must be in stock and available for purchase at its competing price.
  • PusatPerhiasan.com’s price is the price after any instore credit bonus, limited time only price cuts, and other promotional discount that has been applied to them, cost for comparable delivery, insurance and handling will be included in the price comparison.
  • Competitor’s special promotions such as rebates, gift certificates, bundle products and “buy one, get one free” offers are not eligible for PusatPerhiasan.com Price Guarantee.
  • Limited time, occasion & event specific only sales such as (Single’s day, “Early Bird” or “Unique date” offers), offers advertised as time-limited or quantity, clearance, liquidation and going-out-of-business sales, and loyalty programs are not eligible for PusatPerhiasan.com’s Price Match Guarantee.
  • Price Match Guarantee does not apply to an unlikely event of a price typos or other typographical error on a jewelry item.
  • Pawn shops and auctions (website or physical stores) are ineligible for PusatPerhiasan.com Price Match Guarantee.
  • Only one jewelry product per customer is eligible for PusatPerhiasan.com’s Price Match Guarantee (multiple claims on the same jewelry product, will not be eligible, regardless of the quantity ordered in PusatPerhiasan.com)
  • PusatPerhiasan.com’s Price Match Gaurantee only applies for Individual/Personal use purchase, does not apply for resale or commercial purposes.
  • If PusatPerhiasan.com does decides to match a competitor’s price, we will honor the new price for two (2) days or 48 Hours only.
  • PusatPerhiasan.com reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price, in its sole discretion, is unsatisfied with its ability to verify the competing price.
  • PusatPerhiasa.com reserve the right to:
    1. deny requests,
    2. modify these terms at any time, and
    3. terminate the Price Match Guarantee at any time.
Product Lifetime Warranty

PusatPerhiasan.com committed to ensure quality of your purchase, therefore we will repair and maintain your jewelry for a lifetime. Our lifetime warranty offers free prong tightening, re-polishing, gold re-plating and cleaning services.

  • If there is a problem with your jewelry or you need other services that are not covered under a lifetime warranty, your jewelry can be shipped back to our office for evaluation*. Once checked, should charges apply, you will be notified before doing any work to service your jewelry.
  • Please Contact Us if you have any questions or would like to return your items to take advantage of a lifetime warranty or request any additional repair work required to serve your PusatPerhiasan jewelry. (Cost of shipping/delivery not included)
Lifetime Loose Gemstone/Diamond Upgrade

Any loose diamond purchased from PusatPerhiasan.com can be redeemed for 100% PusatPerhiasan in-house credits for 2X substitute diamond / gemstone or greater value. Improved diamonds/gemstone must be in original condition and accompanied by original laboratory appraisal documents.

Free Engraving*: Valid only for Wedding Rings

Personal engravings can be any alpha-numeric combination up to 15 characters in length.